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How our clients benefit from our high standards

Posted by Wall Treats on August 28, 2020

Providing our clients with a prompt and efficient service for their exterior and interior painting projects is a point of pride for us at Wall Treats. As award winning Auckland Master Painters, we believe making the process as smooth and hassle free as possible is as important as the excellent finish our painters consistently deliver. Feedback from our clients shows time and again that they appreciate this immensely.

We strive to continually improve the service we provide. As such, we have added to our offering by building relationships with a trusted band of skilled tradespeople we can call into our projects as required, including builders and plumbers.

The value this offers to our clients was apparent on a recent interior painting project in Westmere

Our client is based in Europe, and we painted the exterior of his home about five years ago. Earlier this year, he asked us to provide a quote for interior painting before he found new tenants.

During the site measure we noted the skirting boards in the ensuite were unusually damp. We brought this to the property manager’s attention and were assured it would be resolved before the painting commenced.

When we arrived to begin the project the skirting boards were still damp. The property manager said two separate tradespeople had advised that there was no problem and it was solely an aesthetic issue. While this might be good enough for some painters, it wasn’t for us. The boards were soft to touch, so instead of starting preparation work we asked our builder to assess the situation.

skirting board.jpg

It turned out a leak in the shower had caused the shower wall and attached skirting board to rot. It was a health and safety disaster waiting to happen. If the problem hadn’t been identified before new tenants moved in, it would have cost our client lost income.

With the surge in trades activity following the level four lockdown in March 2020, there is a dire pool of good tradespeople available at the drop of a hat. However, because of our connections we were able to bring in our trusted associates.

Rebuilding and retiling the ensuite and the full interior repainting of the 200 m2 bungalow took just under five weeks - no mean feat with the myriad of trades involved; builder, plumber, electrician, tiler and painter. By the end of week four, the property manager already had several potential tenants lined up.

The property manager praised Wall Treats going above and beyond the scope of work, alleviating stress and anxiety to her customers by taking charge of the project (especially as they were based overseas), and our ability to add value by being able to pull in trusted tradespeople at such short notice.

COVID-19 continues to rage around the world, and New Zealand is still one of the safest countries to live in. This has led to many long term expatriates considering returning home. If they have been renting out their property, they may well want it spruced up before they arrive. We can help. With your written consent, we can work in or on your home at Levels 2 and 3.

 

If you want your home painted by award winning Auckland Master Painters who consistently provide excellent workmanship and superior customer service, get in touch for a quote.

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WHAT OUR CLIENTS SAY
We are very happy with the quality of the paint result we have received from Wall Treats and also with the level of service we received. The team from Wall Treats produced an excellent paint finish and nothing was too much trouble.
Wall Treats’ work was of the highest quality, showing particular attention to detail in all areas. This small business represents both itself and the association very well by being meticulous in all areas from documentation to finished work. They have laid down a challenge for others to follow.
I had dealt with Wall Treats on a professional basis and was impressed with their level of finishing. I engaged Wall Treats for this project because I trusted that they would do a good job. My instincts were right. The Wall Treats team is a delight to deal with and I received efficient service from friendly professionals.
They are totally efficient and they are my number one … they would be my higher end, reliable painters … to refer on, absolutely, I’d think of them first! They’re going to be a little bit more expensive but I think you get what you pay for…
Many thanks for the work you've done on our house. You've done a very good quality job and we also appreciated your reliability, sticking to schedule and the fact you've been totally upfront about the costs.
We received excellent communication from the very moment we contacted Ashley for a quote to the final invoice being paid. Their processes were excellent and ensured that our job was managed in a professional way. We feel that Ashley and Daniel went out of their way to ensure everything went smoothly. Anyone who values ‘peace of mind’ the way we do should ring Wall Treats.
(Wall Treats) stand out by themselves… They’re the only ones who bother to communicate back about how things are going, how the quote’s going … all those sort of things. They’re the only ones who actually go that extra mile.
I was most impressed with the attention to detail and the communication throughout the whole process. The workmen were very considerate throughout the whole time they were at my property. What impressed me the most was that Ashley made sure every single detail was covered and checked in with me regularly. She also came and personally inspected all the work with me... Her standards are very high (as are mine!) and I highly recommend Wall Treats to anyone.