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Top Five Mistakes: Quotes – not enough information

Posted by Wall Treats on September 26, 2018

Through our 15 years as Auckland Master Painters we have seen homeowners making the same avoidable painting mistakes again and again. These mistakes cost homeowners financially and can cause significant stress.

In response we have put together a special report, available here, to look at the top five mistakes people make when having their homes painted, and how to avoid making them.

 

Mistake 2: Evaluating quotes using inadequate information

When comparing quotes, it is essential to compare ‘apples with apples’.  This can be difficult to do when the information included in a quote is limited. 

At a minimum, a quote should include:

  • The scope of work
  • The proposed approach. This should include a description of the extent of preparation work required, the types of products that will be applied and the number of coats needed
  • The proposed fee
  • The Terms of Trade

When the quotes received are significantly different, it is important to check that both businesses have quoted for the same scope of work. Otherwise, accepting the lower priced quote could become a false economy.

Recently, Wall Treats and another painting company of similar calibre quoted for the same work and our quote was disproportionately higher. 

In a follow up discussion with the customer it turned out we had been provided with an out of date specification. While we had quoted on painting timber weatherboards, the other company had quoted to stain them. The preparation work required for painting far exceeds that for staining – which resulted in the significant difference in price.

If you are surprised by a significant difference in price it is worth a discussion with your preferred contractor as you may find there are costs not included (such as scaffolding) or that there has been a misunderstanding along the way.

“While Wall Treats’ quote was the most expensive, they were the only contractor to provide a detailed breakdown of how the cost was allocated.  When we assessed each item for item, it was clear that the overall quote was well justified.

They also gave us a clear outline of the process they would follow, which gave us confidence in the service they would deliver.

“Ultimately, we were very pleased with the paint finish that Wall Treats delivered.  We would recommend Wall Treats both for the thoroughness of their quotes and for the standard of workmanship they produce.”

Mr Eric Buisman, Homeowner

 

If you want your home painted by award winning Auckland Master Painters who consistently provide excellent workmanship and superior customer service, get in touch for a quote.

 

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Specifiers
WHAT OUR CLIENTS SAY
We are very happy with the quality of the paint result we have received from Wall Treats and also with the level of service we received. The team from Wall Treats produced an excellent paint finish and nothing was too much trouble.
Wall Treats’ work was of the highest quality, showing particular attention to detail in all areas. This small business represents both itself and the association very well by being meticulous in all areas from documentation to finished work. They have laid down a challenge for others to follow.
I had dealt with Wall Treats on a professional basis and was impressed with their level of finishing. I engaged Wall Treats for this project because I trusted that they would do a good job. My instincts were right. The Wall Treats team is a delight to deal with and I received efficient service from friendly professionals.
They are totally efficient and they are my number one … they would be my higher end, reliable painters … to refer on, absolutely, I’d think of them first! They’re going to be a little bit more expensive but I think you get what you pay for…
Many thanks for the work you've done on our house. You've done a very good quality job and we also appreciated your reliability, sticking to schedule and the fact you've been totally upfront about the costs.
We received excellent communication from the very moment we contacted Ashley for a quote to the final invoice being paid. Their processes were excellent and ensured that our job was managed in a professional way. We feel that Ashley and Daniel went out of their way to ensure everything went smoothly. Anyone who values ‘peace of mind’ the way we do should ring Wall Treats.
(Wall Treats) stand out by themselves… They’re the only ones who bother to communicate back about how things are going, how the quote’s going … all those sort of things. They’re the only ones who actually go that extra mile.
I was most impressed with the attention to detail and the communication throughout the whole process. The workmen were very considerate throughout the whole time they were at my property. What impressed me the most was that Ashley made sure every single detail was covered and checked in with me regularly. She also came and personally inspected all the work with me... Her standards are very high (as are mine!) and I highly recommend Wall Treats to anyone.