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Is your quote too good to be true?

Posted by Wall Treats on September 11, 2019

Everyone loves a bargain, but getting good work done costs money – and if a deal sounds too good to be true, it probably is.

We recently met Sarah and Joe* and heard their story of a great deal gone terribly wrong. They had moved to New Zealand from the United States about 18 months ago and were lucky enough to have a landlord that allowed them to paint the interior of their apartment.

Not wanting to invest too much on a rental, and not having engaged a tradesperson in New Zealand before, the young couple bought a Grab One voucher for a painter. They were assured the work would be completed within two days and at a price that they were able to spend.

A team of four painters arrived on time and got straight to work. They left at midday, and didn’t return.

After over a dozen calls the couple were told one of the painters had fallen off a roof and was in hospital. The contractor promised to be in touch once he was discharged. After several weeks of waiting they were told one of the painters had attended a surprise party and was too tired to come to work. 

Finally, the painting contractor said the painters were no longer interested in continuing with the job. By this time, weeks had passed with the apartment in various stages of progress.

  • There was no evidence of any masking or preparation work
  • Varnished timber that was outside the scope of work had paint splatters
  • Curtains were not removed and had paint on them
  • Walls that had been painted had an extremely patchy finish

After an inspection from the landlord Sarah and Joe were issued with a 14 day notice to get the work completed. Otherwise she would send in painters of her choice and they would have to foot the bill.

Sarah and Joe have learnt a valuable lesson about engaging tradespeople and assessing quotes. This two-bedroom apartment has a stairwell, a living area and a hallway. It would have not been possible for professional painters to have completed the work within two days. 

Our Insider’s Guide outlines the Top 5 mistakes people make when getting their home painted, and could have saved Sarah and Joe a lot of strife.

When choosing a painter for your project:

  • Get more than one quote: Getting a range of quotes means you know if the quotes are reasonable, and you can query differences in quotes to gain an understanding of what is included and the calibre of work you can expect. This is especially important if you haven’t engaged a tradesperson before.
  • Seek testimonials: Your contractor should have some testimonials about their work, but make sure you look beyond the quality of the workmanship itself. This is important of course, but so is their communication, project management and the conduct of their team while onsite.
  • Reviews: There are lots of review sites for tradespeople, check out No Cowboys and see how your tradesperson rates.
  • Industry associations:Are they a member of any industry associations? As a member of Auckland Master Painters we know there are certain standards we are expected to uphold, which offer an additional layer of protection to our clients.

 

If you want your home painted by award winning Auckland Master Painters who consistently provide excellent workmanship and superior customer service, get in touch for a quote.

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*names changed

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WHAT OUR CLIENTS SAY
We are very happy with the quality of the paint result we have received from Wall Treats and also with the level of service we received. The team from Wall Treats produced an excellent paint finish and nothing was too much trouble.
Wall Treats’ work was of the highest quality, showing particular attention to detail in all areas. This small business represents both itself and the association very well by being meticulous in all areas from documentation to finished work. They have laid down a challenge for others to follow.
I had dealt with Wall Treats on a professional basis and was impressed with their level of finishing. I engaged Wall Treats for this project because I trusted that they would do a good job. My instincts were right. The Wall Treats team is a delight to deal with and I received efficient service from friendly professionals.
They are totally efficient and they are my number one … they would be my higher end, reliable painters … to refer on, absolutely, I’d think of them first! They’re going to be a little bit more expensive but I think you get what you pay for…
Many thanks for the work you've done on our house. You've done a very good quality job and we also appreciated your reliability, sticking to schedule and the fact you've been totally upfront about the costs.
We received excellent communication from the very moment we contacted Ashley for a quote to the final invoice being paid. Their processes were excellent and ensured that our job was managed in a professional way. We feel that Ashley and Daniel went out of their way to ensure everything went smoothly. Anyone who values ‘peace of mind’ the way we do should ring Wall Treats.
(Wall Treats) stand out by themselves… They’re the only ones who bother to communicate back about how things are going, how the quote’s going … all those sort of things. They’re the only ones who actually go that extra mile.
I was most impressed with the attention to detail and the communication throughout the whole process. The workmen were very considerate throughout the whole time they were at my property. What impressed me the most was that Ashley made sure every single detail was covered and checked in with me regularly. She also came and personally inspected all the work with me... Her standards are very high (as are mine!) and I highly recommend Wall Treats to anyone.