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MPNZ workmanship guarantee improvements

Posted by Wall Treats on April 8, 2021

As Registered Master Painters, Wall Treats are able to offer our clients the Master Painters New Zealand (MPNZ) five year workmanship guarantee.

In the past, registered Master Painters needed to apply for each individual project to receive the guarantee. MPNZ had to approve each application, basing this approval on factors such as the scope of work, the proposed approach and the products specified. Just like any credit or insurance application MPNZ needs to assess if the project is within their risk appetite.

Wall Treats has been making these applications for over ten years with a 100% success rate.


What is changing?

From 1 April 2021 MPNZ will automatically cover all residential repainting projects undertaken by registered Master Painters, up to $15,000 (including GST), subject to MPNZ terms and conditions.

Roof coatings, exterior stains and oils, waterproofing products, and any product where a minimum five year life would not be expected, will be excluded, as will situations where, through no fault of contractors, some surfacing is prone to unreliable outcomes.

New build painting projects and those where the value is over $15,000 (including GST) will continue to be applied for by the painting contractor you have engaged. The value of this separate warranty is up to $50,000 including GST.


How the MPNZ guarantee benefits consumers

With some companies offering extended warranties, and the provisions of the Consumer Guarantees Act, the benefits of the MPNZ guarantee may not be immediately apparent.

The major advantage to consumers is that with this guarantee they are dealing directly with MPNZ – not the contractor that carried out the painting project. This means should the painting contractor you had engaged cease trading for any reason, MPNZ, though the warranty company, will assist you with solutions. Without the MPNZ guarantee, any protection and/ or recourse you are entitled to will cease if the painting contractor you had engaged is no longer trading.

Under the Consumer Guarantees Act, only the painting contractor who carried out the work is legally obliged to offer the remedies you are entitled to. If the painting contractor you engaged offers you extended warranties, only they are obliged to comply with the warranty clauses.

Just like all insurance policies, not all insurance covers are equal.  Protection is only as good as the robustness of the policy wording to the insured party’s benefit.  Because of the reputation that MPNZ has to uphold, its warranty clauses are likely to be more consumer friendly.


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Image credit: Master Painters New Zealand (MPNZ) 

If you want to take advantage of the MPNZ five year workmanship guarantee and have your home painted by award winning Auckland Master Painters, get in touch for a quote. 

Facelift Service
We are very happy with the quality of the paint result we have received from Wall Treats and also with the level of service we received. The team from Wall Treats produced an excellent paint finish and nothing was too much trouble.
Wall Treats’ work was of the highest quality, showing particular attention to detail in all areas. This small business represents both itself and the association very well by being meticulous in all areas from documentation to finished work. They have laid down a challenge for others to follow.
I had dealt with Wall Treats on a professional basis and was impressed with their level of finishing. I engaged Wall Treats for this project because I trusted that they would do a good job. My instincts were right. The Wall Treats team is a delight to deal with and I received efficient service from friendly professionals.
They are totally efficient and they are my number one … they would be my higher end, reliable painters … to refer on, absolutely, I’d think of them first! They’re going to be a little bit more expensive but I think you get what you pay for…
Many thanks for the work you've done on our house. You've done a very good quality job and we also appreciated your reliability, sticking to schedule and the fact you've been totally upfront about the costs.
We received excellent communication from the very moment we contacted Ashley for a quote to the final invoice being paid. Their processes were excellent and ensured that our job was managed in a professional way. We feel that Ashley and Daniel went out of their way to ensure everything went smoothly. Anyone who values ‘peace of mind’ the way we do should ring Wall Treats.
(Wall Treats) stand out by themselves… They’re the only ones who bother to communicate back about how things are going, how the quote’s going … all those sort of things. They’re the only ones who actually go that extra mile.
I was most impressed with the attention to detail and the communication throughout the whole process. The workmen were very considerate throughout the whole time they were at my property. What impressed me the most was that Ashley made sure every single detail was covered and checked in with me regularly. She also came and personally inspected all the work with me... Her standards are very high (as are mine!) and I highly recommend Wall Treats to anyone.